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RESTART Resilience and Training for SMEs


Resilience and Training for SMEs



description of organization’s way of creating, delivering and capturing value.

Business model

The business model is the concept for the operational and profit-making model of an MSME: turning it into a business plan defines the exact function of how the company works and how it makes profit.

Business model

A business plan is a written document that outlines the specific strategies, goals, and tactics that an MSME (micro, small, and medium enterprise) will use to achieve its operational and profit-making objectives. Essentially, a business plan is a blueprint for the company's success, providing a roadmap for its growth and development over time.

Business plan

Copy of files and programs that is stored on other devices or other media, in order to recover information in case of failure, loss or theft.

Circular economy

model of economy which involves sharing, reusing and recycling existing materials and products in order prolong their lifecycle and tackle global challenges as climate change, biodiversity loss, waste, and pollution.


Creativity is the ability to generate new and useful ideas.

Critical thinking

Critical thinking refers to the ability to analyze and evaluate information in order to make sound decisions.


The application of tools, technologies, policies, controls and procedures in the protection or recovery of networks, systems, devices and applications from cyber attacks aimed at accessing, destroying or altering sensitive information, disrupting workflows, or extorting money from organisations or individuals.

Digital Maturity Model

Digitalization is leveraging digital technology to replace former social (i.e., human interactions, relationships, norms) and/or technical (i.e., technology, tasks, routines) aspects of structures, e.g., products, services, user experiences, processes, etc.

Digital communication channel

Digital Maturity Model is a framework used to assess and understand a company's current level of digital maturity.


A digital communication channel is a form of media that enables interaction with another person or many people using the internet at the same time.

Emotional Intelligence

Emotional intelligence is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others.


Empathy is the ability to understand and share the feelings of others. It involves recognizing, comprehending, and responding to the emotions of others, which can lead to better relationships, improved communication, and greater compassion.


Business expenses are the costs of running a company and generating sales.

Green Innovation

Company which shares untrue or misleading information about its sustainable actions for its marketing purposes.

Green entrepreneurship

Green entrepreneurship is a subset of sustainable entrepreneurship that addresses mainly environmental concerns but also social change through its products, services, and operations while generating profit.


Green (or Eco) Innovation refers to the creation and implementation of new ideas, products, services, or processes that have a positive impact on the environment, while also providing economic benefits.


Innovation refers to the process of creating new ideas, products, services, or processes, and implementing them in a successful way.


Malicious software that can come in different forms (as executable code, scripts, etc.), and can perform actions such as encrypting or deleting sensitive data, altering the basic functions of the device, spying the user's activity, among others. Viruses, worms, adware, trojans, spyware and ransomware are also malware.

Online learning

Online learning is an educational process that uses information and communication technologies to create courses, distribute learning content, communicate between students and teachers, and manage learning.


The technique of pretending to be another person or entity via email, leading the user to perform some action on a fraudulent page to obtain passwords or download an infected file. Similar are vishing (voice + phishing) or smishing (SMS + phishing).

Product-service system

business model where value is delivered in cohesive mix of products and services.

Project collaboration tools

Project collaboration tools are tools with features that facilitate open communication between the project manager, team members and all other stakeholders involved in the project.


Revenue refers to the income a business generates from its normal operations. It is the gross or top-line income figure from which expenses are subtracted to calculate net income.


Self-regulation refers to the ability to control one's thoughts, emotions, and behaviors in order to achieve personal goals, conform to social norms, and maintain overall well-being.


Self-awareness is the ability to recognize and understand one's own emotions, thoughts, and behaviors, and how they impact oneself and others.

Sensitive information

Information containing private or confidential data, such as personal or banking details.


innovation process of amending product-focused business with innovative services.

Social enterprises

Social enterprises reinvest a certain share of their profit back into the organization to expand and improve the services and activities that they carry out in order to fulfill their socially beneficial goals. The amount of reinvested money depends on the national law of the country they operate in. However, social enterprise can operate in any field and generates profit as any other business.

Social entrepreneurship

Social Entrepreneurship refers to a process of doing business with an aim of resolving the most serious and daunting, social, cultural and environmental issues and improve the lifestyle of the people living the community.

Social innovation

Social innovation refers to the creation and implementation of new ideas, products, services, or processes that address societal challenges and improve the well-being of individuals and communities.


Startups are young companies founded to develop a unique product or service, bring it to market and make it irresistible and irreplaceable for customers. Rooted in innovation, a startup aims to remedy deficiencies of existing products or create entirely new categories of goods and services, disrupting entrenched ways of thinking and doing business for entire industries.


A concept that discusses how we live today so that our children and grandchildren can thrive.

Value proposition

benefits for customers promised to be delivered by the company


Well-being is state of being healthy, happy, and prosperous.



Digital Coach